May 8th, 2009

A great case for the Trusted References model

Written by George Eberstadt Topics: Thoughts

Tom Hespos was focussing on ad targetting in this blog post, but he’s accidentally made a powerful case for trusted references.

“As much as we might not like to admit it, what we perceive our needs to be is heavily influenced by our friends’ needs. You might be perfectly happy, thinking all your needs are met, but if your five best friends suddenly purchase new cars, new Kindles, or a new style of clothing, it’s likely that you’ll consider buying these new things yourself. To paraphrase George Carlin, rest his soul, coveting other people’s stuff is what keeps the economy going.

“The influence our friends have over our purchasing habits isn’t automatic. Of course, we have to know about our friends’ purchasing habits. Once we know Fred bought a new Honda Accord, we have to go through a consideration process of our own. Getting to that consideration in the mind of the consumer is the classic challenge for most marketers.”

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2 Responses to “A great case for the Trusted References model”

  1. Tom Hespos Says:

    Accidentally?

  2. George Eberstadt Says:

    :-) Good point. That was super-short-hand for this: You cited a few out-bound communication tools for alerting people to the purchasing behavior of their friends. The “trusted references model”, in our lexicon, is an in-bound one — shoppers discover the purchasing behavior of friends in the course of their on-line research. So I was observing that the points you made on the value of getting friend-info into the consideration process using out-bound tools are equally (more?) applicable on the in-bound side.

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